IBM has always delivered technology innovation to our customers. Now, we partner with them in their business and help them become special company, and to stay special. To make our customers special, we need people who are above the ordinary.
IBM Indonesia recruits best-in-class professionals to deliver best breed of IT Solutions and Services to customers.
Do you have the confidence? Do you have the enthusiasm? Do you have the insights to partner with customers and deliver solutions and have significant positive impact on their business?
Job title - Country/city - Business group - Posted - Job ID
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Acer Indonesia ranks among the world’s top ten branded PC vendors, designing and marketing easy, dependable IT solutions that empower people to reach their goals and enhance their lives. In 2000, Acer spun-off its manufacturing operation to focus on globally marketing its brand-name products: desktop and mobile PCs, servers and storage, displays, peripherals, and e-business solutions for business, government, education, and home users. Vision A reputable winner in the knowledge-based economy through innovative business models, and marketing of IT products and services. Mission Breaking barriers between people and technology signifies the company’s long-term vision and direction, to bridge the gap between technology and its users.
We are one of the fastest growing IT Company and now we are looking for a dynamic people to fill up the position of :
Service Center Supervisor – East Java Responsibilities:
* Supervise the implementation of operation plan in Acer Service Center (ASC) to be in line with SOP so as to achieve the agreed level of SLA and CSI. * Follow up & provide the proposed recommendation to superior for decision making process on each customer complaint in order to ensure the achievement of SLA and CSI * Coordinate & monitor service operation team (front desk, spare part warehouse and engineer) in order to provide excellence service & to achieve level of SLA and CSI * Execute program in Service Operation function of CSI, i.e. queuing system, uniform/groom, officer development program, good environment, 5S, etc., in order to increase level of Customer Satisfaction Index (CSI) * Set up internal meeting for Service Operation team which related to Operation of ASC in order to achieve high performance of ASC Team. * Provide weekly report which including on case quantity (closed and waiting collection, repetitive case ), customer trend, SLA, pending status, spare part warehouse & engineer team performance to be submitted to Superior.
Requirements:
* To be placed in Surabaya * Min. Bachelor Degree in Information Management/Engineering/Science from reputable University * Maximum 35 years old * Minimum 5 years working experience in supervisory level * Experience in Service Center Operation in Electronic/Consumer Electronics and IT Industries * Self motivation and initiative, combined with an analytical mind and logical/firm judgment * Good problem solving skills * Strong understanding of available and emerging technologies is essential
Marketing Communication Coordinator – East Java (MC) Responsibilities:
* Work closely with the user/client team in the delivery of marketing activities * Provide recommendation to user on the marketing event to be executed and accommodate necessary things which relates to the event in order to support the successful of the event program * Deal and brief with other related parties for the event program (i.e., venue, agency, EO, etc ) to ensure the event execute is met user expectation and in line with the objective of the program * Overseeing and advising on the implementation of a project to be in line with branding guideline * Execute activities which relates to ATL/BTL to support other related departments in promoting Acer products to be in line with company objectives * Contributing to the ongoing development and implementation of a project in support of the marketing (commercial) team
Requirements:
* To be placed in Surabaya * Bachelor degree in marketing, public relation or communication from reputable university * Minimum having 3 - 5 years experience of marketing/communications coordination with 2 years experience in handling an events or exhibition * Experience and detail in dealing with vendor and become the PIC from concept to final stage * Have background in BTL activities but not limited to ATL * Good communication & presentation skil
If you meet the qualification, please send your resume with recent photograph, current and expected salary, to : hrd@acer.co.id
IBM has always delivered technology innovation to our customers. Now, we partner with them in their business and help them become special company, and to stay special. To make our customers special, we need people who are above the ordinary.
